Each purchased Yoga/Pilates Home Set comes with a separate card inside the box with your unique coupon code printed on it and sign up/redemption instructions.

If for some reason you did not receive this card & code, or the code did not work, please send 1. a photo of your card containing the unique code or 2. a photo of your Yoga/Pilates Home Set and proof of purchase to customerservice@mondetta.com and we'll be happy to assist you.

The Yoga/Pilates Home Set includes the essential equipment recommended for The Fitual Anywhere workouts and yoga-inspired classes. Included in the box are:

• A foldable yoga mat

• Yoga block

• Exercise power band

• Resistance band

• Mini fitness ball

• Ankle/wrist weights

No. Most classes can still be completed without equipment, and modifications are often provided. The Yoga Kit is designed to help enhance your workouts and give you the full studio-style experience at home.

Yoga/Pilates Home Sets purchased through Mondetta.com may be returned provided the item is unused and includes all 6 items, original labels, tags, and packaging. To initiate a return, please visit:
Mondetta Returns & Exchanges

Once the return has been received and inspected by the shipping team, an approval for the refund will be issued to the original method of payment.

Please note that items that were purchased as Final Sale are not eligible for return or refund.

Please note, Mondetta and mondetta.com cannot accept returns for Yoga/Pilates Home Sets purchased through Costco or other retail partners. All returns must be processed through the original place of purchase.

To be eligible for a refund, the Yoga/Pilates Home Set must be returned with all 6 items in their original packaging and accompanied by the original purchase receipt.

Please contact the retailer where the item was purchased for their specific return policy and instructions.

An account profile is required in order for you to gain exclusive access to Yoga/Pilates Home Set instructional videos and The Fitual Anywhere classes. We do not share with or sell your information to anyone. 

A credit card is required to activate your free trial because the membership automatically continues into a paid subscription after the trial period ends unless canceled beforehand. Providing payment information helps:

• Verify active accounts

• Prevent duplicate or fraudulent trial signups

• Ensure uninterrupted access if you choose to continue after the trial

You will not be charged during the free trial period. If you decide the membership is not for you, you can cancel anytime before the trial ends to avoid billing. You can manage or cancel your subscription directly from your account settings under Billing > Cancel Membership.

No, continuing your subscription is completely optional!  However, if you wish to cancel before being charged, you must do so before the trial period ends.  You may want to set a reminder in your calendar if you wish to decline the recurring subscription fees.

Current membership options are:

• Monthly membership: CAD $24/month

• Yearly membership: CAD $250/year

Please note, pricing is subject to change over time.

The Fitual Anywhere memberships automatically renew after the free trial ends unless the membership is canceled before the trial expiration date.

If you were charged unexpectedly:

1. Log into your account immediately

2. Go to My Account in the top navigation

3. In your profile select the Purchases tab

4. Under your chosen membership subscription, select Manage > End Membership

5. This will cancel your membership to prevent future charges

If you believe you were charged in error, you can contact the team at:

• info@thefitual.com

• Instagram: @thefitualanywhere

Please include:

• The email address used for your account

• The date of the charge

• A screenshot or description of the transaction if possible

Refund approvals may depend on the platform’s billing policies and timing of the cancellation request.

1. Log into your account

2. Go to My Account in the top navigation

3. In your profile select the Purchases tab

4. Under your chosen membership subscription, select Manage > End Membership

5. This will cancel your membership immediately and you will not be charged on the next billing date.  You will still have access to content until the end of the current billing period.

   
   

Because live customer service may be limited, the fastest ways to reach the team are:

For all 'The Fitual Anywhere' content-related questions or account billing issues:  info@thefitual.com

For any Yoga/Pilates Home Set related questions (6-month free trial, coupon code redemption, returns):  customerservice@mondetta.com

Once you sign into your account, navigate the Classes section in the top menu to access all of our videos.